Returns & Refunds
We take great care in packing and quality-checking every order before it leaves us. If something isn’t right when your order arrives, we are here to help. Please read the following carefully.
Contact us within 48 hours of delivery
Share unboxing video or photos of defect
Original tags and packaging must be intact
Cancellations
Cancellation requests must be made before your order has been dispatched. Once dispatched, we are unable to cancel. Contact us at piqamood@gmail.com or WhatsApp +91 9651499932.
Exchanges Before Dispatch
If your order has not yet been dispatched, you may exchange it for another item of equal value. Please contact us as early as possible.
Returns for Defective Items
Products are eligible for return or exchange only if the item delivered has a quality or manufacturing defect. To initiate a return:
- Record an unboxing video or take clear photographs showing the defect
- Ensure all original tags and packaging are intact
- Contact us within 48 hours of delivery via WhatsApp or email
Please note: We do not accept returns for reasons other than manufacturing or quality defects.
Refunds
Refunds are processed once the returned item has been received and inspected. We will notify you within 2 working days. Refunds will not be issued in the following cases:
- Incorrect or incomplete shipping details were provided at checkout
- International order refused by recipient or customs duties unpaid
- Item returned without original packaging or tags
- Return request made after 48 hours of delivery
Contact Us
We’re Here to Help
📞 Call or WhatsApp: +91 9651499932 Monday to Saturday, 10:00 AM – 5:00 PM
✉ Email: piqamood@gmail.com We respond within 2 working days.