Frequently Asked Questions

Cancellations are accepted only before dispatch. Contact us immediately at +91 9651499932 or piqamood@gmail.com.

Once dispatched, you’ll receive a tracking number via email. If you haven’t received tracking details within 3 business days, please reach out to us.

In-stock items are dispatched within 1–2 business days, excluding Sundays and public holidays.

Standard delivery across India takes 3 to 10 business days depending on your location.

Yes, we ship to most countries using FedEx, DTDC, or Bluedart. Shipping fees are calculated at checkout.

Shipping charges are shown at checkout before payment. We offer free shipping on all India orders above ₹999.

Returns are accepted only for quality or manufacturing defects. To initiate a return:

• Record an unboxing video or photos showing the defect
• All original tags and packaging must be intact
• Contact us within 48 hours of delivery

Please record an unboxing video and contact us within 48 hours at +91 9651499932 or piqamood@gmail.com.

Refunds are processed after we receive and inspect the returned item. Refunds are not issued if incorrect shipping details were provided.

Many of our products are crafted by hand with intention and care. All products are made in India by our team or trusted artisan partners.

We photograph our products as accurately as possible. However, screen calibrations vary, so slight colour differences may occur.

Some products are limited and may not restock. Write to us at piqamood@gmail.com to check.

We accept all major credit and debit cards, UPI, net banking, and digital wallets through our secure payment gateway.

Absolutely. All payments are processed through a secure, encrypted gateway. We never store your card details on our servers.